Last updated 23 July 2026
What you write in Sol is yours. It is never sold, never used for advertising, and never used to train AI models.
To write you a reply, Sol sends what you write to an AI provider. That is the one place your words leave Sol’s own systems.
You can download everything Sol holds about you, and you can delete all of it in one tap. Deletion is permanent.
Sol is run by Neil Lobo, an individual operating from the United Arab Emirates, not a company. That means one person is accountable for the decisions described here, and you can reach them directly at loboneil@icloud.com.
Sol is currently offered only to adults aged 18 or over who live in the United States.
Sol is about anxiety, low moods, and the things you are working through. Almost everything you type is information about your mental health. It is not treated as ordinary product data, it is not shown to anyone for marketing, and it is not analysed for any purpose beyond running Sol for you.
Your account. Your email address (only once you save your space), whether you are working with a therapist, the region used to show you the right crisis line, and a record that you confirmed you are 18 or over and understand Sol is an AI.
What you write. Your messages to Sol and Sol’s replies, your check-ins (how you felt, any word or note you added, and what it was about), and whatever you write inside an exercise.
What Sol works out about you. The “map”: recurring themes, the things that seem to set them off, and the words you use for feelings. Each of these is stored alongside a link to the message it came from, so Sol can always show you why it thinks something.
How exercises went. The before and after ratings you give, and the resulting change, so Sol can learn what actually helps you rather than guessing.
Safety records. If Sol’s safety checks detect that you may be in crisis, it records that this happened, which check detected it, the phrase that triggered it, and what Sol did in response. This exists so serious failures can be found and fixed. It is described further below.
Running the service. Standard technical records: your IP address for rate limiting and abuse prevention, and how much AI usage your account consumes so costs stay under control.
To run the service: to hold a conversation with you, remember what you have told it before, offer exercises that suit you, and keep your map up to date.
To keep you safe: to detect signs of crisis and point you to real human help.
To keep Sol working: to prevent abuse, stay within cost limits, and diagnose faults.
That is the complete list. There is no other purpose.
Sol does not sell your data, share it with advertisers, or show you ads.
Sol does not use your conversations, check-ins, or exercise answers to train AI models, and does not permit its providers to do so.
No human routinely reads your conversations. They are not reviewed for quality, and no one browses them out of interest.
Sol relies on a small number of companies to operate. They act on instructions and may not use your data for their own purposes.
The third one matters most, so it is worth being plain about: to produce a reply, the words you write are sent to an AI provider outside Sol’s own systems. Sol does not send them your email address or name with it. If you would rather something never reach an AI provider, do not type it into Sol.
Sol is operated from outside the United States, and these providers may process data in other countries.
Sol checks what you write for signs that you may be at risk. When something is detected, Sol stops what it is doing, shows you crisis resources for your region, and records that this happened.
Be clear about the limits of this. Sol is software, not a monitoring service. It may miss things. Nobody is watching your conversation in real time. Sol does not contact emergency services, your therapist, your family, or anyone else on your behalf, ever. If you are in danger, call your local emergency number.
See everything. Settings gives you a full download of what Sol holds: your profile, conversations, check-ins, map, and exercises.
Delete everything. Deleting your account removes your account and everything attached to it. It is immediate and permanent, and it cannot be undone or recovered.
Correct your map. Anything Sol has worked out about you can be confirmed or removed on the map screen.
Change your settings. Your region and your optional preferences can be changed at any time.
You do not need to give a reason for any of this, and nothing is made harder if you do it.
Until you delete it. Sol’s value comes from remembering, so nothing is quietly expired. When you delete your account, the data is removed from the live database at that moment. Encrypted backups may hold it for a short period afterwards before they age out.
Your session is protected by a signed cookie, traffic is encrypted in transit, and the database restricts every row to its owner.
No service can promise perfect security, and Sol will not pretend otherwise. What it can promise is that the amount of data it holds is kept small, deletion is real, and you will be told promptly if something goes wrong that affects you.
Sol is for people aged 18 and over. It is not designed for children and is not knowingly offered to them. If you believe someone under 18 is using Sol, write to loboneil@icloud.com and the account will be removed.
If this policy changes in a way that affects what happens to your data, the date at the top will change and you will be told inside Sol before it takes effect. Changes are never applied retroactively to data already collected under an older promise.